Every year on the day after Thanksgiving, news headlines focus on shoppers rushing to the mall for the must-have toy, or the half-price appliance, in a spree that kicks off Christmas shopping.
But the event is also a big experience for the people on the other side of the counter, the retail clerks in the stores who help navigate shopping lists and ring up purchases.
As Jeff Martin tells Michele Norris, clerks come away with plenty of interesting stories — like a sighting of the singer Huey Lewis in Oklahoma.
Martin edited a new collection of essays called The Customer is Always Wrong: The Retail Chronicles. He was spending this Black Friday manning a register at a bookstore in Tulsa.