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MELISSA BLOCK, host: From NPR News, this is ALL THINGS CONSIDERED. I'm Melissa Block.

ROBERT SIEGEL, host: And I'm Robert Siegel.

Congress has been racking up record-low scores with the American people in polls recently. In a few minutes, we'll hear more about those numbers. First, though, to one way that members of Congress try to make their case to voters back home: town hall meetings.

BLOCK: It is August; lawmakers are back in their districts. But this year, many are choosing not to hold the typical town hall meeting. NPR's Peter Overby has that story through the eyes of one Republican freshman.

NPR's Peter Overby has that story through the eyes of one Republican freshman.

PETER OVERBY: When Chip Cravaack was running for Congress last year, he told the same story over and over, about how a town hall meeting - or the lack of one - had gotten him into politics. Cravaack was running in Minnesota's 8th District. He would tell voters that in the summer of 2009 - that summer of Tea Party protesters filling town halls - he and some other Tea Party supporters went to the Democratic congressman's office to ask for a town hall meeting on health care.

Here's Cravaack in a video by a group called the Minnesota Freedom Council.

(SOUNDBITE OF MINNESOTA FREEDOM COUNCIL VIDEO)

Representative CHIP CRAVAACK: And we walked in. We talked to the staffer there for about, oh gosh, two and a half hours and - requesting a town hall meeting. And finally, I guess he got fed up with us and he said, the congressman's too busy to meet with you.

OVERBY: Cravaack says that unhappy experience eventually led him to run as a Republican against the 18-term incumbent, and win.

CRAVAACK: I hope they are paying attention in Washington.

(SOUNDBITE OF CHEERING)

OVERBY: The 8th District is huge - 27,000 square miles. It's pretty sparsely populated except for Duluth, the one big city, which is also where the regional TV stations are based. When Cravaack came home for the August break, he didn't schedule a town hall meeting in Duluth.

CRAVAACK: I will do my best to get to Duluth when I can.

OVERBY: He made that comment earlier this month. Now, there's nothing in the House rules that makes lawmakers hold town hall meetings. There's just a long tradition, and the notion of Norman Rockwell's small-D democracy. Still, even after the vitriol of the 2009 forums, some observers argue that lawmakers have an obligation.

Dave Walker was formerly Congress's chief auditor.

DAVE WALKER: Quite frankly, it's part of the job of a member of Congress to engage with their constituents, and to meet with the public in open forums.

[POST-BROADCAST CLARIFICATION: The nonpartisan group No Labels has since revised its estimate of the percentage of congressional members not holding town hall meetings in August, to 56 percent.]

OVERBY: Walker is a founder of the nonpartisan group No Labels. It calls for less hyper-partisanship in Washington. No Labels polled congressional offices, and it says 60 percent of members didn't plan any town hall meetings this month. Democrats were worse offenders than Republicans, the study said, notwithstanding media reports of GOP lawmakers avoiding or limiting their meetings.

Republican Cravaack isn't against town halls. He had two of them this month. But both were a hundred miles or more outside of Duluth. He did get to Duluth for private meetings. And liberal activists latched onto something that looked almost like an open forum - but not quite.

(SOUNDBITE OF A CROWD CHANTING)

Unidentified Man and Woman: What do we want?

Unidentified People: Town halls.

Unidentified Man and Woman: When do we want it?

Unidentified People: Now!

OVERBY: It was an invitation-only, $10-a-plate luncheon this week hosted by local members of the National Federation of Independent Business. The NFIB had backed Cravaack's campaign. So when he got to the NFIB luncheon on Tuesday, protesters were already there.

But Cravaack had anticipated them.

CRAVAACK: You guys want a town hall? You want a town hall?

CROWD: Yeah.

CRAVAACK: OK. Be at the airport tomorrow, 4 o'clock.

OVERBY: He said later that his schedule had opened up. On Wednesday afternoon, he started the long-awaited Duluth town hall with a plea for civility.

CRAVAACK: So we can hear each other and have a good dialogue between each other, so I can get what you need me to hear.

OVERBY: The emotional peak may have come late in the session. A college student challenged Cravaack's assertion that programs must be cut now to spare future taxpayers.

Unidentified Student: And this is the future speaking, asking why you aren't raising taxes on people who can afford it?

(SOUNDBITE OF APPLAUSE)

OVERBY: She and Cravaack didn't come to an agreement. But in the hour-long meeting, nobody threatened anyone else either, which on the civility front is progress from two years ago.

Peter Overby, NPR News.

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