Copyright ©2011 NPR. For personal, noncommercial use only. See Terms of Use. For other uses, prior permission required.

LYNN NEARY, HOST:

From NPR News, this is ALL THINGS CONSIDERED. I'm Lynn Neary.

ROBERT SIEGEL, HOST:

And I'm Robert Siegel. This week is the busiest time of the year for shipping services, such as UPS, FedEx and the post office. Just this Tuesday, the post office handled 600 million cards and letters. UPS says it is delivering, on average, 300 packages per second. NPR's Yuki Noguchi got a firsthand view of some last-minute shipping at a FedEx facility in Washington, D.C.

(SOUNDBITE OF MACHINERY)

YUKI NOGUCHI, BYLINE: Packages that traveled by plane overnight arrive here on freight trucks before dawn. Workers shuffle and sift them at a rate of 166 per minute as conveyor belts - looking like small highways - carry them through this large warehouse.

PAUL MEILINGER: You see a lot of those bags that come - either Old Navy or even Amazon - people ordering outfits, clothes. We've had times when Christmas trees will come through here.

NOGUCHI: Paul Meilinger is the station manager. His biggest worry, he says, is snowstorms and delivery trucks stuck in traffic. FedEx relies on its own meteorologists. Meilinger says it also uses technologies that didn't exist when he started many years ago.

MEILINGER: Years ago, it was a crayon that you would put on a box. Now, we've got labels that tell us exactly where it's supposed to go. It's routed by identifier. We've got belts. Years ago, it's rollers, and we'd push them. So a lot has changed. And certainly, if we didn't have this type of equipment, there'd be no way we can handle this amount of freight.

NOGUCHI: There are suitcases shipped by travelers avoiding baggage fees. Many, if not most, of the packages streaming by bear the names of online brands. Online shopping made a big mark on FedEx's business this year. More online retailers are offering later guaranteed arrivals than ever, even for orders placed tomorrow evening. It's a procrastinator's paradise. But it does up the ante for drivers like Daryl Anderson. Standing towards the tail end of the conveyor belt, he's picking off packages bound for his delivery area.

Anderson scans the items using a handheld scanner, then arranges them in his truck in the order he plans to deliver them: from back to front. He's wearing a purple hat with a FedEx logo and a pompom, a corporate twist on a North Pole classic.

DARYL ANDERSON: So, you know, I feel like Santa Claus.

(SOUNDBITE OF LAUGHTER)

ANDERSON: Yeah.

NOGUCHI: Anderson has adapted to managing the crush of packages: Use your legs, not your back. He's also developed a photographic memory but only as it applies to addresses.

ANDERSON: It's a funny thing. Sometimes you dream addresses. You know, it's like you already know.

(SOUNDBITE OF LAUGHTER)

ANDERSON: You already know which packages you have. And somehow if you skip over that package, you'd be like, hold up, I know I have this package. So it's just funny how in this business you're just - you're pretty much programmed.

NOGUCHI: It's now just after daybreak, two hours after sorting began. A few leftover packages amble down the belts as Anderson and the other drivers prepare to take off. Meilinger, the station manager, takes stock of the scene with a satisfied nod. His workday starts at 4 a.m. and ends 14 hours later. If last-minute shipping makes his job more hectic, he admits he's part of the problem.

MEILINGER: People like me, they keep waiting. Oh, it's Friday. I still got one more day. I can still get it there for Christmas.

NOGUCHI: So are you done with your Christmas shopping?

MEILINGER: I haven't started yet.

NOGUCHI: Are you going to FedEx all those packages?

MEILINGER: Absolutely. That's the only way it's going to get there. I don't trust anybody else.

NOGUCHI: Meanwhile, Anderson's truck approaches capacity, and he lowers the door.

UNIDENTIFIED MAN #1: What was that?

UNIDENTIFIED MAN #2: It's time to go, man.

UNIDENTIFIED MAN 3: Let's go.

UNIDENTIFIED MAN #4: Let's go. Let's go.

UNIDENTIFIED MAN 3: Go.

UNIDENTIFIED MAN #4: All right.

NOGUCHI: And with that, this Santa has left the station. Yuki Noguchi, NPR News, Washington.

Copyright © 2011 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information.

NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.