Copyright ©2012 NPR. For personal, noncommercial use only. See Terms of Use. For other uses, prior permission required.

ROBERT SIEGEL, HOST:

From NPR News, this is ALL THINGS CONSIDERED. I'm Robert Siegel.

AUDIE CORNISH, HOST:

And I'm Audie Cornish. Amid all the sputtering, popping and clanking of the U.S. economy these days, some businesses are still gliding along smoothly - among them, the airlines. Fuel prices are declining, and profits are up. In this part of the program, we'll get a picture of the airline industry. In a moment, we'll hear from Delta Air Line CEO Richard Anderson about his business model and about the industry competition. First, NPR's Yuki Noguchi tells us why airlines are doing well and why that's not necessarily great news for consumers.

YUKI NOGUCHI, BYLINE: Robert Herbst has worked as a pilot, then as an industry consultant for many years. So when he says the skies are blue, it sounds pretty convincing.

ROBERT HERBST: Well, my projections show this will be one of the best years ever in the history of the industry.

NOGUCHI: Herbst says the industry has consolidated, creating more efficiency, and airlines are now better at playing the supply-and-demand game to their advantage.

HERBST: The airlines have finally seemed to figure it out now. They need to adjust capacity to a low enough point that there's enough passenger demand that pays a high enough price to be profitable.

NOGUCHI: Herbst says the number of flights is down from a decade ago, which helps fill empty seats and push ticket prices up. That may not seem like a consumer-friendly trend. But Herbst says that's not really the case.

HERBST: Having the airlines profitable, I think, is much better for the consumer in the long run than it is to have this constant stream of airlines going in and out of business.

NOGUCHI: Airlines run on extremely tight profit margins of about 3 percent. Herbst says higher margins might even mean the companies start investing in customer service again. But before you get too excited about what that means, it likely won't mean fewer fees or cheaper fares. Rick Seaney is co-founder of the travel site FareCompare.

RICK SEANEY: Consumers are asking: Hey, oil prices have gone down 20 bucks in the last few weeks. Am I going to see cheaper ticket prices this summer? The answer is no.

NOGUCHI: In fact, Seaney says, most of the airlines that tried to hedge against rising fuel costs lost money on those bets as oil prices fell sharply. And anyway, airlines are trying to raise, not cut, prices. In the last year, they've raised prices nearly 10 times. Seaney says fares on nonstop flights in particular have gotten a lot more expensive.

SEANEY: It's not that easy to get a deal. I like to call it sort of this summer is like getting a better bad deal.

NOGUCHI: But he says with many airlines flying more efficient, newer planes, there are some customer-service benefits. Flights are arriving more on time with fewer lost bags. Yuki Noguchi, NPR News, Washington.

Copyright © 2012 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information.

NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.