RENEE MONTAGNE, HOST:
A paradox of American health care is that hospitals are sometimes rewarded for doing things badly. Let's say a patient is discharged and then readmitted because his or her condition gets worse. That actually benefits a hospital, because it can bill for more care. The federal health care law aims to fix that. And as part of this, Medicare this week starting docking payments to hospitals which have too many repeat customers. Eric Whitney of Colorado Public Radio reports.
ERIC WHITNEY, BYLINE: According to the federal government, most American hospitals do a bad job at taking care of patients' problems the first time around. It says Medicare alone pays $17 billion a year for unnecessary return visits. It wants more hospitals to be like Denver Health.
UNIDENTIFIED WOMAN: Need assistance to 824, bed one. I need assistance to 824, bed one.
WHITNEY: Denver Health doesn't have to readmit many patients. Dr. Thomas MacKenzie, the chief of quality here, says a big reason is because the hospital is able to help patients get follow-up care once they leave.
DR. THOMAS MACKENZIE: Part of it is getting an appointment and making sure that you have access to get an appointment. So in our system we can facilitate that, make sure that patients get an appointment.
WHITNEY: Denver Health can do that because it has its own network of neighborhood clinics, which are all linked by a computerized record system. So the hospital can let them know that a patient who needs follow-up care is coming and help them get a priority appointment.
But Denver Health is the exception. Many hospitals don't have close relationships with their patients' primary care doctors. And setting up a more integrated system like the federal government is encouraging is hard, says Dr. Atul Grover.
DR. ATUL GROVER: All of that requires paperwork, legal agreements. It requires a level of resources that may not be available in some of the really poorest neighborhoods in the country and the hospitals that are serving them.
WHITNEY: Grover is with the Association of American Medical Colleges, which represents hundreds of hospitals nationwide, many of which primarily serve poor patients. He says it's unfair to tie how much these hospitals get paid to what kind of health care their patients are able to get after they've been discharged.
GROVER: That quite frankly needs to be a shared responsibility with the local and state government, with other providers in that community. It's not just the responsibility of the hospital, and yet you're putting the entire financial burden and expectation on an inpatient setting.
WHITNEY: Some hospitals will see penalties of a million dollars or more. An architect of Medicare's new policy to prevent so-called boomerang patients is Dr. Harlan Krumholz at Yale. He agrees that preventing readmissions is a shared responsibility, but he says it's perfectly sensible to make hospitals accountable for it.
DR. HARLAN KRUMHOLZ: You have to look at the hospitals and say, You've got this extra burden because, one, you are the central organizing force for health care in most communities in the nation. You are a community resource. You get more revenue than anyone else, and with that position comes great responsibility.
WHITNEY: Critics of the policy say penalizing hospitals makes it harder for them to take on more responsibility. Investing in better relationships with outside providers, they say, takes money, and the Medicare penalties mean money is harder to find. But Krumholz says something had to be done.
KRUMHOLZ: At least now there is some model here by which it would be beneficial for places to invest in this, rather than seeing this as, gosh, if I spend money and invest in reducing readmissions, I'm going to have empty beds and I'm going to lose money. This is a revenue problem for us.
WHITNEY: Medicare is also prodding doctors who work outside hospitals to work more closely with them to reduce the number of patients who have to come back. It's building a new system that rewards them for doing well. And in the future, they, too, face financial penalties if their patients become what some people call hospital frequent flyers.
For NPR News, I'm Eric Whitney in Denver.
MONTAGNE: And this story is part of a partnership with NPR, Colorado Public Radio and Kaiser Health News.
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