AUDIE CORNISH, HOST:
Hospitals in China can be dangerous places to work for doctors. Several weeks ago, angry patients stabbed their physicians in two separate incidents. In another attack, family members of a patient who died assaulted the doctors; one was left with kidney damage.
NPR's Frank Langfitt reports that medical staff at a hospital in southern China recently took the rare step of publicly protesting safety conditions.
(SOUNDBITE OF PROTEST)
FRANK LANGFITT, BYLINE: Several hundred doctors and nurses jammed the courtyard of the No. 1 People's Hospital in Wenling. It's a city of about a million, four hours south of Shanghai by train. The protesters wore surgical masks to hide their identities from the government.
(SOUNDBITE OF PROTEST)
LANGFITT: Doctors and nurses must be safe to take care of people's health, they chanted, as captured on this video.
Medical workers were reacting to a triple stabbing at the hospital. Late last month, a patient angry over the results of a sinus operation killed one doctor with a butcher knife and injured another. After overcoming a pair of security guards, the attacker went on to stab a third doctor more than a dozen times.
One physician at the hospital, who asked only to be identified by his English name, Dr. Jones, says medical workers in Wenling are scared.
DR. JONES: (Through translator) Protection measures in hospitals are almost nonexistent. These security guards had no training. Actually, they can't protect us.
LANGFITT: Police arrested the attacker, Lian Enqing. Lian lives in the surrounding countryside, where he makes Mahjong tables, earning around three hundred dollars a month. Lian's sister, Chao, said he was furious after spending more than $13,000 on what he saw as failed surgery and treatment.
CHAO: (Through translator) He couldn't sleep at night. He said he didn't sleep because he felt uncomfortable. He became grumpier and grumpier, even smashed things and beat people.
LANGFITT: Lian had also been diagnosed as suffering from paranoia, according to medical records. But Dr. Jones says Chinese hospitals have become such stressful places, even mentally balanced patients can snap.
JONES: (Through translator) There are more and more insults, threats and attacks on medical staff. Actually, every day patients insult doctors.
LANGFITT: Last year, seven medical workers died in attacks in China, according to state-run media. Patients and their family members assaulted staff at more than 60 percent of hospitals, according to a survey by the Chinese Hospital Association. The survey also found that nearly 40 percent of doctors have considered quitting.
Dr. Jones says the problem is that government policies intended to improve health care pit doctors against patients. In recent years, China's government has extended health insurance to more than 90 percent of the population - that's a huge improvement. But out-of-pocket expenses are still very heavy. And millions of patients with high expectations now flood city hospitals.
JONES: (Through translator) The intensity and pressure of our job are tremendous. Sometimes you can hardly imagine it. I see 70 patients every day, generally no more than five minutes at a time. It's unavoidable that our patients are dissatisfied.
LANGFITT: For all that work, though, first-year doctors in Wenling earn less in base salary than the man who attacked them last week. And Jones says physicians are expected to generate huge fees for the hospital through drug sales and procedures. This has led, by all accounts, to rampant corruption across the country.
LIJIA ZHANG: My name is Lijia Zhang. I'm a writer.
LANGFITT: A few years ago, Zhang says, an anesthesiologist shook her family down for bribes over surgery for a cousin who was dying of leukemia.
ZHANG: He demanded Y20,000.
LANGFITT: That's about $3,300.
ZHANG: My cousin's family was poor. We all had to chip in some money to pay that. And the reason we paid the money is because we thought the operation was very dangerous. So we thought if we didn't pay, then it may jeopardize the health of my cousin.
LANGFITT: After paying bribes, if a surgery goes badly, many patients are understandably enraged. The government is pressing hospitals to beef up protection. Last week, the Ministry of Public Security told medical centers with more than 2,000 beds to have at least a hundred security guards.
But Yanzhong Huang, senior fellow for Global Health at the Council on Foreign Relations, says that's not enough.
YANZHONG HUANG: I don't think that simply pumping more money into the health care sector would solve the problem.
LANGFITT: Instead, he says, the government needs to encourage more competition from private hospitals, to hopefully increase efficiency and drive down costs in a system dominated by public medical centers. The government also needs to strengthen China's medical malpractice claim system, so patients can turn to the courts with confidence.
HUANG: If you don't have legal, institutionalized channels to address the disputes, then the patients have no other alternative but to rely on violent means.
LANGFITT: Unfortunately, China's leaders have a full plate of economic issues to address in the coming years. Hospital reform is not high on the agenda.
Frank Langfitt, NPR News, Shanghai.
NPR transcripts are created on a rush deadline by Verb8tm, Inc., an NPR contractor, and produced using a proprietary transcription process developed with NPR. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.