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It was a year ago today that the world's 1.2 billion Catholics got a new pope and a series of firsts: the first Jesuit, the first from the Americas and the first from the global south. Taking the name Francis, he soon became one of the world's most popular and newsmakers.

NPR's Sylvia Poggioli reports that following two leaders who were conservative on doctrine, this pope's pastoral approach has given the Catholic Church a new glow.

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SYLVIA POGGIOLI, BYLINE: Like many others of the big Sunday crowd in St. Peter's Square, Sally Wilson is not Catholic. But she came all the way from Beaumont, Texas to see the pope.

SALLY WILSON: I think his serving humanity and his love of people have an effect. It makes him feel like he's a pope for all, not just for Catholics.

POGGIOLI: As soon as he was elected, Pope Francis asked the crowd to pray for him, revealing a humble streak that has won him global popularity. And he opted to live in a simple residence with other prelates, rather than isolate himself in the palatial papal apartment.

Days later, he spoke wistfully of the kind of church he'd like to see.

POPE FRANCIS: (Through Translator) Oh, how I would like a poor church, a church for the poor.

POGGIOLI: Over the last year, the Argentine pope has irritated some in the global north with his denunciation of laissez-faire capitalism and the ills of globalization. The pope has sent signals he wants a more collegial governance of the church, and he has stunned Catholics with remarks such as, all human beings, even atheists, can be redeemed. One comment in particular grabbed headlines across the world.

FRANCIS: (Through Translator) If a person is gay and seeks God, and is of good will, who am I to judge?

JON O'BRIEN: The way the pope sounds, what he says, it sounds different, gay people are not hearing they're intrinsically disordered anymore.

POGGIOLI: Jon O'Brien, president of the liberal Catholics for Choice says Francis has brought a huge change in tone and in emphasis.

O'BRIEN: He seems to be talking to a more pastoral church rather than a political church.

POGGIOLI: Francis has also shown humor and informality. At Vatican meetings, he waits in line with others during coffee breaks. And leaving the Holy See for a Lenten retreat, he joined the Vatican boys on the bus.

Father John Wauck, a professor at the Opus Dei Pontifical University of the Holy Cross in Rome, is a veteran papal watcher. Francis, he says, differs greatly from both his predecessors.

FATHER JOHN WAUCK: He is not a showman in the way that John Paul was and he's not retiring the way Benedict was. Francis is completely comfortable in his own skin, he is transparently a happy person, and it sounds really simplistic but unfeigned happiness on the part of a public figure is not that common.

POGGIOLI: Francis was elected with a mandate to clean house within the dysfunctional Vatican bureaucracy. His most sweeping reform thus far is the creation of a powerful economic department to ensure transparency and accountability at the Vatican bank, long plagued by scandal.

But Francis has also disappointed many Catholics by not openly apologizing to victims of clerical sex abuse whose revelations rocked the church over the last decade.

With regards to doctrine, when questioned by journalists whether he might introduce significant changes, Francis has said, simply, I'm an obedient son of the church. Jon O'Brien acknowledges that Francis often appears to be hedging his bets.

O'BRIEN: My hope is that he can break through from this ambiguity in his comments because we want to see the type of real change and real reform, not just talking the talk, but actually walking the walk with Catholics, making some changes, and changes that are long overdue.

POGGIOLI: At the end of year one of his papacy, the pope's ratings are very high, but it's not a secret he's finding some resistance within the Holy See. Perhaps keeping everyone guessing on exactly where he intends to take the church is part of Francis's strategy.

Sylvia Poggioli, NPR News, Rome.

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