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Family members of the passengers of Flight 370 have had their hopes raised and dashed countless times. Many are angry about the lack of reliable information. Some have threatened a hunger strike in protest. Malaysia Airlines and government officials have struggled to manage the situation. Here's NPR's Anthony Kuhn in Beijing.

ANTHONY KUHN, BYLINE: For many family members gathered at a Beijing hotel, the glare of media attention can be harsh. One minute, family members are swatting away intrusive reporters who stick cameras and microphones in their tear-streaked faces.

UNIDENTIFIED MAN: (Foreign language spoken)

KUHN: The next minute, when they want to vent their frustrations to the press, they have to battle hotel security guards who sometimes separate them from the journalists. One relative, who gave only his family name Gao(ph), said Malaysian authorities releasing information one day only to retract it the next is intolerable.

GAO: (Through translator) We are extremely anxious about our relatives. The authorities are passing the buck, stalling and obstructing us. Right now, we have no confidence in the Malaysian government, so we're trying to get our friends in the media to help us put pressure on them.

KUHN: Mr. Gao says that he feels that he and the search teams are racing against the clock to find the plane and the truth.

GAO: (Through translator) We call on the Chinese government and national leaders to give us their full support. Every day of this torment that goes by feels like a year to us.

KUHN: Help for the families has been slow to build up. After complaints, Malaysia Airlines sent management teams to Beijing to keep the families informed. Dozens of paramedics and ambulances are on hand at the hotel in case relatives collapse from the stress. Help from civic groups remains scarce. For spiritual support, the airline has brought in blue-and-white-suited voluntaries from Tzu Chi, or Compassionate Relief, a charity founded by Taiwanese Buddhists.

KUHN: Chinese government has traditionally been suspicious of overseas religious groups, but it tolerates Tzu Chi, whose members are careful to avoid politics and proselytizing. Team member Tsung Yun Zhi(ph) says they often help relatives with just a pat on the shoulder, a hot cup of tea or a sympathetic ear.

TSUNG YUN ZHI: (Through translator) They say, I've lost my family member. How can I go on living? We tell them, there's no bad news yet, and that means that there may still be good news. We should be positive and wait for that good news.

KUHN: China's government has been pressuring Malaysia to be more transparent. Beijing is struggling to keep up with the growth of Chinese travel overseas. Around 100 million Chinese nationals now venture abroad every year. At a briefing this month, Foreign Minister Wang Yi told reporters China will try harder to help those who run into trouble in foreign lands.

WANG YI: (Through translator) We would like to shield wind and rain for every one of our compatriots who travel abroad with their dreams and become the firm support you can count on.

KUHN: Earlier suggestions that the plane could have been hijacked gave some family members a faint glimmer of hope. But that seemed to fade as the search's focus shifted to the vast expanses of the southern Indian Ocean. Anthony Kuhn, NPR News, Beijing.

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