British Low-Cost Airline Rewards Travelers Who Are Respectful Customer service reps at Monarch Airlines have been given upgrades to hand out to customers who are super nice on the phone. The budget airline says it's encouraging chivalry, courtesy and respect.
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British Low-Cost Airline Rewards Travelers Who Are Respectful

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British Low-Cost Airline Rewards Travelers Who Are Respectful

British Low-Cost Airline Rewards Travelers Who Are Respectful

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  • <iframe src="https://www.npr.org/player/embed/520788188/520788189" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
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DAVID GREENE, HOST:

Good morning. I'm David Greene. You ever feel like airline employees are behavioral therapists? I mean, you keep your cool, recognize that no, your missed connection is not their fault - maybe an agent will sneak you on that other flight. Lose it? Be disrespectful? Well, good luck. Monarch Airlines in Britain has made this official policy. Customer service reps have been given upgrades to hand out to customers who are super nice on the phone. The budget airline says it's encouraging chivalry, courtesy and respect. It's MORNING EDITION.

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