Ombudsman's Report: November 2002

Highlights:

• 12,626 e-mails were received since mid-July.
• While the Middle East issues still predominate the complaints, other issues (Iraq, pro/anti-war, economy, domestic security) are emerging.
• The historical series on the Middle East received a large percentage of complimentary e-mails (apprx. 30 percent).
• High number of comment/dialogue (NPR/hosts/programs) about the programs. These were not necessarily complaints.
• Increased number of enquiries (general information) about tapes and transcripts, books, CD purchases, etc.
• Strong level of satisfaction with the NPR web site.
• Completed content analysis of NPR's Middle East coverage.

E-mail by subject:

Jeffrey Dvorkin
Office of the Ombudsman
October 25, 2002

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