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Irs Improvements Today, Vice President Al Gore announced a number of measures intended to improve customer service at the Internal Revenue Service. NPR's Larry Abramson reports that the IRS has been in the midst of a major reform effort designed to make the agency more taxpayer-friendly, and new commissioner Charles Rossotti has been pushing to upgrade technology and enhance taxpayer rights. But members of Congress are looking at legislative efforts to ensure that the stories of abuse that came out in Congressional hearings last year become a thing of the past.

All Things Considered

Irs Improvements

Heard on All Things Considered

Irs Improvements

Audio will be available later today.

Today, Vice President Al Gore announced a number of measures intended to improve customer service at the Internal Revenue Service. NPR's Larry Abramson reports that the IRS has been in the midst of a major reform effort designed to make the agency more taxpayer-friendly, and new commissioner Charles Rossotti has been pushing to upgrade technology and enhance taxpayer rights. But members of Congress are looking at legislative efforts to ensure that the stories of abuse that came out in Congressional hearings last year become a thing of the past.