Diplomacy and Apology Lisa speaks with former State Department Ambassador-at-Large Robert Gallucci about how negotiators use language to manoeuvre through tense conflicts. Galluci is now Dean of Georgetown University's School of Foreign Service.

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Diplomacy and Apology

April 7, 200112:00 AM ET

Heard on All Things Considered

Diplomacy and Apology

Audio will be available later today.

Lisa speaks with former State Department Ambassador-at-Large Robert Gallucci about how negotiators use language to manoeuvre through tense conflicts. Galluci is now Dean of Georgetown University's School of Foreign Service.