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Giving Computer Voices a 'Human Touch' Some automated phone systems have begun using computer voices with colloquial traits and an improved capacity to interact with callers. But designers can't agree whether computers should be efficient, robotic machines or pretend to have personality. For All Things Considered, NPR's David Kestenbaum reports.

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Giving Computer Voices a 'Human Touch'

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Giving Computer Voices a 'Human Touch'

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Some automated phone systems have begun using computer voices with colloquial traits and an improved capacity to interact with callers. But designers can't agree whether computers should be efficient, robotic machines or pretend to have personality. For All Things Considered, NPR's David Kestenbaum reports.