Deregulation Trend Lowers Some Prices, Raises Frustration Consumers see prices fall as the airline and telecommunication industries deregulate. But growing competition also brings new hassles, such as poor customer service and increased telemarketing. NPR's Scott Horsley reports.

Deregulation Trend Lowers Some Prices, Raises Frustration

Deregulation Trend Lowers Some Prices, Raises Frustration

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Consumers see prices fall as the airline and telecommunication industries deregulate. But growing competition also brings new hassles, such as poor customer service and increased telemarketing. NPR's Scott Horsley reports.

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