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The Elements of E-Mail Style It's easy — maybe too easy — to click 'Send,' but that little button contains a world of pitfalls. Ever fire off an angry all-caps e-mail? Or use a devious little BCC, to your later chagrin? Authors David Shipley and Will Schwalbe offer a guide to e-mailing in the modern world.

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The Elements of E-Mail Style

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It's easy — maybe too easy — to click 'Send,' but that little button contains a world of pitfalls. Ever fire off an angry all-caps e-mail? Or use a devious little BCC, to your later chagrin? Authors David Shipley and Will Schwalbe offer a guide to e-mailing in the modern world.