Accessibility links
Naughty Customers Deserve Some Blame Listener David W. Miller is fed up with complaints of "bad service." He shares his stories of working in the service industry.

Business

Naughty Customers Deserve Some Blame

Heard on Day to Day

Naughty Customers Deserve Some Blame

Listen
  • Download
  • <iframe src="https://www.npr.org/player/embed/16618420/16618409" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

On "Black Friday," Day to Day aired a segment about lagging customer service. Listener David W. Miller wrote in to say customers are the ones with the bad attitude. Madeleine Brand talks to Miller about his experiences inside the service industry.