Southwest Airlines Lags In On-Time Arrivals
DAVID GREENE, HOST:
NPR's business news stars with a delay.
OK. Actually, a lot of delays. Southwest Airlines finished last in on-time arrivals in October - the last month for which statistics are available. According to the Department of Transportation, Southwest's on-time arrival rate was 78.8 percent. This was the second month in a row that the airline came in at the very back of the pack - which is a little surprising, since Southwest usually tops lists of customer satisfaction.
Travelers have given that airline high marks for the free bag check and its no fee policy for flight changes.
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