Hotel Charges Couple Extra For Bad Review Tony and Jan Jenkinson gave the Broadway Hotel in England a bad review. The hotel charged them $125 — saying they had a no bad review policy. Their money has since been refunded.

Hotel Charges Couple Extra For Bad Review

Hotel Charges Couple Extra For Bad Review

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Tony and Jan Jenkinson gave the Broadway Hotel in England a bad review. The hotel charged them $125 — saying they had a no bad review policy. Their money has since been refunded.

STEVE INSKEEP, HOST:

Good morning. I'm Steve Inskeep.

Tony and Jan Jenkinson really do not like the Broadway Hotel. They stayed in that hotel in England and reviewed it on TripAdvisor as a quote, "filthy, dirty, rotten, stinking hovel." Afterward, they say the hotel charged them an extra $150. They were told the hotel has a no bad review policy. Instead of the customer's always right, they tried the customer should just be quiet, but the hotel has now refunded the Jenkins's money. It's MORNING EDITION.

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