Zappos: Tony Hsieh Computer scientist Tony Hsieh made millions off the dot-com boom. But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes." Now Zappos is worth over a billion dollars and known for its completely unorthodox management style.
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Zappos: Tony Hsieh

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Zappos: Tony Hsieh

Zappos: Tony Hsieh

Zappos: Tony Hsieh

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  • <iframe src="https://www.npr.org/player/embed/510576153/510618930" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

Computer scientist Tony Hsieh made millions off the dot-com boom. But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes." Now Zappos is worth over a billion dollars and known for its completely unorthodox management style.

Andrew Holder for NPR
Self-described introvert Tony Hsieh has no passion for shoes, but he built Zappos - one of the world's biggest shoe retailers.
Andrew Holder for NPR