Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music A Massachusetts doctor last year pleaded with CVS to change its on-hold music. A spokeswoman for the pharmacy chain says the company is in the process of updating its voice-response phone system.
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Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

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Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

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  • <iframe src="https://www.npr.org/player/embed/702129526/702129527" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

A Massachusetts doctor last year pleaded with CVS to change its on-hold music. A spokeswoman for the pharmacy chain says the company is in the process of updating its voice-response phone system.

DAVID GREENE, HOST:

Good morning. I'm David Greene. And sorry, I just need to put you on hold for a sec.

(SOUNDBITE OF MUSIC)

GREENE: So that is actually what you hear if you call a CVS pharmacy and you're put on hold. Dr. Steven Schlozman hates it. The Massachusetts psychiatrist wrote last year, begging CVS to change it. He said their music haunted him in his sleep. Well, WBUR in Boston reports that CVS is updating its music, not necessarily in response to Schlozman, but doc, you're still my hero. It's MORNING EDITION.

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