Zappos: Tony Hsieh Computer scientist Tony Hsieh made millions off the dot-com boom. But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes." Now Zappos is worth over a billion dollars and known for its completely unorthodox management style. PLUS in our postscript "How You Built That," we check back with Mike Bolos and Jason Grohowski, who brought the office desk closer to the light by creating Deskview, a portable desk that attaches to a sheer window with a suction cup. (Original broadcast date: January 23, 2017).

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Zappos: Tony Hsieh

May 20, 201912:01 AM ET

Zappos: Tony Hsieh

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Self-described introvert Tony Hsieh has no passion for shoes, but he built Zappos - one of the world's biggest shoe retailers.

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Andrew Holder for NPR

How I Built This with Guy Raz

Computer scientist Tony Hsieh made millions off the dot-com boom.

But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes."

Now Zappos is worth over a billion dollars and known for its completely unorthodox management style.

How You Built That

We check back with Mike Bolos and Jason Grohowski, who brought the office desk closer to the light by creating Deskview, a portable desk that attaches to a sheer window with a suction cup.

How You Built That: Deskview

Listen · 5:07 5:07

Download
Embed <iframe src="https://www.npr.org/player/embed/723670593/723679112" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

Special Series

How I Built This

For all new episodes, go to the How I Built This page on Wondery.com