Janelle Menzel is a high school math teacher in Brainerd, Minn. After contacting her loan servicer repeatedly, trying to find a way to appeal, a call center worker told her, "Look, you just need to give up."
Courtesy of Janelle Menzel
We're much better at saving money if we make it automatic, says behavioral economist Brigitte Madrian. "The money you never see is the money that you're much less likely to miss."
Kathy Kraninger, director of the Consumer Financial Protection Bureau, says in a letter that the Department of Education is getting in the way of efforts to police the student loan industry.
J. Scott Applewhite/AP
Libsack says she's now feeling "hopeful" because her government finally listened. "For me, as a teacher, it's awesome," she says, "because then I can convey that to the students and say, 'Hey, you do have a voice. You are citizens. You do have a role in our government.' "
Beth Nakamura for NPR