KRCU's Consumer Handbook Each week Whitney Quick, with the Better Business Bureau in Cape Girardeau, brings you tips to help you be a better consumer and not be caught off guard by scams or the unexpected.
KRCU's Consumer Handbook

KRCU's Consumer Handbook

From KRCU Public Radio

Each week Whitney Quick, with the Better Business Bureau in Cape Girardeau, brings you tips to help you be a better consumer and not be caught off guard by scams or the unexpected.

Most Recent Episodes

Consumer Handbook: Computer Pop-Ups And Tech Support Scams

As far as you know, everything is fine with your computer. Then, out of the blue, you either get a call or a pop-up on your screen that things are bad... REALLY bad. The caller, who may claim to be from a well-known computer company, tells you that they have to fix a computer bug that you didn't even notice. If you get a pop-up blocking your screen, it might be accompanied by a high-pitched noise. A phone number will flash on your screen. You've got to make a call, and make it fast. In both

Consumer Handbook: Finding Trustworthy Wedding Vendors

With many couples getting engaged around the holidays, early spring is prime time for wedding shows and the first stages of wedding planning. Better Business Bureau can help by providing valuable information on wedding vendors, from caterers and florists to musicians and photographers. BBB received more than 5,000 complaints in 2019 about wedding-related businesses of all kinds, including supplies and services, cakes, venues, caterers, limo service, consultants, and photographers and

Consumer Handbook: Rental Scams Frequent Among Home, Vacation Property Listings

The place seems like a dream come true: the right space, the right location, and the right price. But is it really for rent? Or will the renter or traveler arrive to find their money gone with nowhere to stay? A recent study by Better Business Bureau finds that fraud is widespread in the online rental home and vacation rental market, with 43% of online shoppers encountering a fake listing and more than 5 million consumers losing money to such scams. The study finds that 85% of consumers who

Consumer Handbook: Rental Scams Frequent Among Home, Vacation Property Listings

Consumer Handbook: Finding A Reliable Gym Or Fitness Provider

Are you determined to take control of your fitness in the new year? In 2019, consumers filed more than 4,000 complaints last year against fitness centers and health clubs. Many of those complaints claimed that centers refused to provide refunds to consumers who moved or were dissatisfied with the club's programs or hours. Better Business Bureau has advice to help you evaluate gyms or fitness clubs and find a reliable business. Determine your fitness goals. It's hard work to lose weight, and you

Consumer Handbook: "Miracle" Weight Loss Products

Losing weight is a popular New Year's resolution, but Better Business Bureau urges consumers to use caution when buying diet and weight loss products to aid them on their journey, especially products that advertise a free trial. "Miracle" products that promise easy weight loss are ever-present on the internet, and you may be enticed to try these products through a "risk-free" trial: Just enter your name, address, and credit card number, and the product will be on its way for a nominal shipping

Consumer Handbook: 10 Resolutions To Avoid Scams In 2020

As the new year begins, Better Business Bureau has developed 10 resolutions that can help you fight scammers, prevent identity theft, and find trustworthy businesses and charities in the coming year. The following resolutions can help consumers have a safe, fraud-free 2020: 1. Check a business out with BBB before you buy. Visit bbb.org to find BBB Business Profiles for 5.3 million businesses across North America. 2. Be skeptical if you get a call from someone claiming to be from the IRS. The IRS

Consumer Handbook: New Year, New Finances

Is your New Year's Resolution to get out of debt? Improving your finances and increasing your savings is a common goal on Jan. 1, but it's not always easy. If you are in debt, you're not alone; total American household debt is only rising. According to the U.S. Federal Reserve's Center for Microeconomic Data, the total household debt increased by $92 billion to $13.95 trillion in the third quarter of 2019. Although getting out of debt, especially credit card debt, may seem daunting, it can start

Consumer Handbook: How To Make Holiday Returns And Exchanges Go More Smoothly

Holiday returns aren't easy! And we don't mean the part where you explain to your mother why you returned the sweater she gave you. Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs as a courtesy to their customers, policies vary greatly from one store to another. Add to the mix warranties - which are usually fulfilled by the manufacturer - and holiday returns can

Consumer Handbook: How To Make Holiday Returns And Exchanges Go More Smoothly

Consumer Handbook: How To Make Holiday Returns And Exchanges Go More Smoothly

Holiday returns aren't easy! And we don't mean the part where you explain to your mother why you returned the sweater she gave you. Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs as a courtesy to their customers, policies vary greatly from one store to another. Add to the mix warranties - which are usually fulfilled by the manufacturer - and holiday returns can

Consumer Handbook: How To Make Holiday Returns And Exchanges Go More Smoothly

Consumer Handbook: How A New Tracking Code Trick Is Costing Online Holiday Shoppers

This holiday season, BBB Scam Tracker has received many reports of a new trick scammers are using to steal from online shoppers. Con artists are exploiting a PayPal policy and deceiving shoppers into paying for goods that don't exist. How the scam works: you're shopping online and find a site with amazing deals, often brand name goods at a significant discount. The website and products look legitimate, so you decide to take a chance and make a purchase. The site instructs you to pay through

Consumer Handbook: How A New Tracking Code Trick Is Costing Online Holiday Shoppers

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