I was on hold with New York's Department of Taxation and Finance for over 3 hours today. Here's my proof:
At the beginning of the call, the automated voice warned me that the estimated wait time was 238 minutes. At first I thought that was a mistake. It wasn't. After over 3 hours on hold, I just gave up. (I have to go do an interview.)
Yes, I was crazy to call the state tax office the day before tax day. But I accidentally entered the wrong bank account number when I filed electronically. Not my brightest move.
Maybe I'll call back early tomorrow morning.