House Transportation and Infrastructure Committee ranking member Peter DeFazio, D-Ore., questions witnesses Tuesday during a hearing about about oversight of U.S. airline customer service.
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Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations. He's crowd-funding a book based on the site.
Courtesy of Anthony Matthews
A Nordstrom salesperson shows a customer an online selection of shoes on an in-store iPad. Like some other retailers, Nordstrom is using mobile devices to make on-the-spot sales and check companywide product inventory instantly.
Courtesy of Nordstrom