A doctor's nearly fatal medical event opened her eyes to communication lapses, uncoordinated care and at times a total lack of empathy in the health care system.
A recent study from the University of Southern California found that prices charged by hospitals in the Sutter Health system are about 25 percent higher than those of other hospitals in California.
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Chris Newman, seen at her home in Los Molinos, Calif., calls the change she helped get made to lung cancer treatment guidelines a "small, but very important victory."
Courtesy of Chris Newman