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Janelle Menzel is a high school math teacher in Brainerd, Minn. After contacting her loan servicer repeatedly, trying to find a way to appeal, a call center worker told her, "Look, you just need to give up." Courtesy of Janelle Menzel hide caption

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Courtesy of Janelle Menzel

Broken Promises: Teachers Sue U.S. Over Student Loans That Weren't Forgiven

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Kathy Kraninger, director of the Consumer Financial Protection Bureau, says in a letter that the Department of Education is getting in the way of efforts to police the student loan industry. J. Scott Applewhite/AP hide caption

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J. Scott Applewhite/AP

CFPB Chief Says Education Department Is Blocking Student Loan Oversight

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When Kelly O'Brien went to work at Fidelity Investments a year and a half ago, she was excited to learn the company would contribute to her student loan payments. Kelli Martin hide caption

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Kelli Martin

A New Benefit: Some Companies Help Workers Pay Down Student Loans

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Jon Marchione for NPR

Heavy Student Loan Debt Forces Many Millennials To Delay Buying Homes

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A 2017 report by the Department of Education's Office of Federal Student Aid found that Navient, one of its student loan servicers, often did not tell borrowers about all of their repayment options. Hanna Barczyk for NPR hide caption

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Hanna Barczyk for NPR

Among other things, senators asked Mick Mulvaney whether the CFPB suppressed a report, as has been alleged, that found evidence of banks charging dubious account fees to college students. Jacquelyn Martin/AP hide caption

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Jacquelyn Martin/AP
Chelsea Beck/NPR

Senators To DeVos On TEACH Grant Debacle: 'Urgent That These Mistakes Are Fixed'

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LA Johnson/NPR

Education Department Wants To Protect Student Loan Debt Collectors

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Starting this week, there are two people appointed to the job of acting director of the CFPB, and it's unclear who will get to stay. Mick Mulvaney, President Trump's current budget director and pick for the position, has gone on the record supporting the elimination of the bureau, which would make it easier for loan services to take advantage of borrowers. Jacquelyn Martin/AP hide caption

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Jacquelyn Martin/AP
Lilli Carré for NPR

Teachers With Student Debt: These Are Their Stories

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Chris Nickels for NPR

Teachers, Lawyers And Others Worry About The Fate Of Student Debt Forgiveness

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These Top Schools Are Offering Big Savings On Master's Degrees, But There's A Catch

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A growing number of older Americans with federal student loans had their Social Security benefits offset because of unpaid student loans. Screenshot by NPR/Consumer Financial Protection Bureau hide caption

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Screenshot by NPR/Consumer Financial Protection Bureau