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Patient reviews of doctors tend to focus on non-medical issues like wait time, billing and front office staff. Mahafreen H. Mistry/NPR hide caption
On Yelp, Doctors Get Reviewed Like Restaurants — And It Rankles
Some reputation management companies required that its writers have a certain number of Yelp friends. Yelp says it welcomed the New York attorney general's crackdown on fake reviewers. iStockphoto.com hide caption
Fake Reviewers Get Zero Stars From New York Attorney General
A sting operation involving a Brooklyn yogurt shop was part of an investigation by New York's attorney general that found companies had flooded ratings websites with fake consumer reviews. iStockphoto.com hide caption
The wisdom of the crowd is hard to find if too few patients rate their doctors. Illustration by NPR staff hide caption