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Zappos.com tour guide Erika Newman (right) shows off the ball pit in the human resources department of the company's Las Vegas headquarters. Zappos eliminated managers and embraced a system of self-governance known as holacracy. Sacramento Bee/TNS/Landov hide caption

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Sacramento Bee/TNS/Landov

Zappos: A Workplace Where No One And Everyone Is The Boss

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The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

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Shashi Bellamkonda/Flickr

Better Culture Could Have Prevented Viral Comcast Call

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