Author Takes New Approach to 'Damage Control' While working on public relations issues in the Reagan White House, Eric Dezenhall learned how to make bad news go away. Now he's the author of Damage Control: Why Everything You Know about Crisis Management is Wrong.
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Author Takes New Approach to 'Damage Control'

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Author Takes New Approach to 'Damage Control'

Author Takes New Approach to 'Damage Control'

Author Takes New Approach to 'Damage Control'

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  • <iframe src="https://www.npr.org/player/embed/10108215/10108218" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

While working on public relations issues in the Reagan White House, Eric Dezenhall learned how to make bad news go away. Now he's the author of Damage Control: Why Everything You Know about Crisis Management is Wrong.

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