It's Easy to Miss the Memo on Product Recalls Even with the latest buzz surrounding product recalls, it can be difficult to stay updated on what has been cleared off the shelves. One Baltimore art student missed a contact-solution recall announcement — and found out about it the hard way.

It's Easy to Miss the Memo on Product Recalls

It's Easy to Miss the Memo on Product Recalls

  • Download
  • <iframe src="" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

The FDA and American Medical Optic had the challenge of recalling almost 28 million bottles of Complete MoisturePLUS Multipurpose Contact Lens Solution. Graça Victoria/ hide caption

toggle caption
Graça Victoria/

The FDA and American Medical Optic had the challenge of recalling almost 28 million bottles of Complete MoisturePLUS Multipurpose Contact Lens Solution.

Graça Victoria/

Off the Shelf

Contact-lens solution is only one of several products regulated by the FDA to be recalled within the past two months:
  • Toothpaste. Gilchrist & Soames, known for its hotel toiletries products, recalled its 0.65oz/18ml toothpaste manufactured in China after independent studies found traces of diethylene glycol, or DEG. DEG can be especially toxic for children and people with kidney and liver disease.

  • Sandwiches. Although no illnesses had been reported as of late July, IFS recalled nearly 7,500 of its plastic-wrapped sandwiches sold in vending machines. The sandwiches were thought to contain bacteria that caused infections in young children, the elderly and those with weakened immune systems.

  • Antibiotic injections. The action was taken after the antibiotic solution in Invanz Injections was found to contain glass pieces.

  • Canned food. Castleberry Food Company recalled thousands of canned goods and dog food thought to contain botulin (a toxin associated with muscle weakness and paralysis) in July. The FDA and the U.S. Department of Agriculture later visited more than 3,000 establishments thought to still carry potentially contaminated Castleberry items, and seized products from 307 stores.

    Have you used or consumed a product that has been recently recalled?


    Subscribe to free updates and recall alerts from the FDA.

    What is the FDA's role in product recalls?

    Click here.

    What happens when a dangerous product is recalled and you don't get the message? That happened to James Millard Wilson, a young art student in Baltimore.

    Wilson started wearing contact lenses in April. He first realized something was wrong at the end of June. He blamed it on his summer job.

    "My eyes had been really irritated," he says. "I was working as a house painter and I thought it was paint fumes, dust and scraping, but my contacts got worse and worse."

    And his eyes hurt.

    "It was a very sharp, stinging pain. Often I wasn't able to open my left eye," he says.

    The next day he made it to work.

    "But I was in a lot of pain," Wilson says. "I showed up and a co-worker took one look at my eyes and said 'Man, you have to go to the hospital.'"

    Blurry Nightmare

    So he went to Sinai Hospital and some swift detective work by the ophthalmologists there revealed the problem: Wilson had a rare infection in his eye, probably related to the contact-lens cleaning solution he had been using – American Medical Optic's (AMO) Complete MoisturePLUS Multipurpose Contact Lens Solution.

    The company had recalled the product, but Wilson was still using a bottle he had gotten from his eye doctor in April.

    Tim Ulatowski of the Food and Drug Administration says that the problem with the product became apparent around the end of May. On Friday of the Memorial Day weekend, the FDA received a warning from the Centers for Disease Control and Prevention. Data showed a sudden upswing in a rare infection called Acanthamoeba keratitis, caused by an amoeba. There were 138 cases in 35 states and Puerto Rico.

    People who used the contact-lens cleaning solution were at least seven times more likely to get the infection than other contact-lens wearers. If not treated soon enough, the infection can lead to blindness.

    "We contacted AMO, and to their credit, AMO took very quick action with their product," Ulatowski says.

    The word went out that same day. The FDA, CDC and manufacturer AMO posted recall notices on their Web sites and sent out press releases.

    AMO contacted health care professionals and stores via the Internet, phone and mail. Ulatowski says the agency's press office went into high gear.

    "We rely on the media to a greater or lesser extent depending on the particular recall we're working on," he says.

    But consumer activists say that's not enough.

    Missing the Memo

    "Now the problem with that, of course, is that if you're not reading, watching or listening in the right place, you're gonna miss the news," says Donald Mays, senior director for public safety planning for Consumer Reports magazine.

    Many people did miss the announcement. The company checked and found stores that still had Complete MoisturePLUS Multipurpose solution on their shelves.

    Reports of new infections came in to the CDC. The FDA had to send out a second press release a couple of weeks ago. Ulatowski said the challenge was the size of the recall — 28 million bottles since May 2005.

    "It's difficult to reach into everyone's medicine cabinet to determine that that product has been controlled and returned or disposed of by the consumer," he says.

    But art student James Wilson never got the word. He has no Internet connection in the warehouse loft where he lives. TV reception is bad, and the local alternative weekly paper he reads didn't contain a notice of the recall.

    For people who do have Internet connections, and are motivated, there are informative Web sites at your service. Fred Richman at the Office of Enforcement in the FDA, shows off the FDA Web site at

    "As you'll see, the headlines, the latest recalls are right up at the top under 'FDA News,'" he says.

    Drill down a little and you can get a full description of the recalled products: names and lot numbers, and even photos of some of the products.

    But without an Internet connection, Wilson likely won't go back to contact lenses.

    "No, no way," he says. "This whole experience left me a little wary about contacts."

    He's going to stick with the nice, new tortoiseshell glasses he just bought.

    Where Does the FDA Fit In?

    Several federal departments and agencies share responsibility for making sure that products sold in the United States are safe.

    Toy safety, for example, is mostly monitored by the Consumer Product Safety Commission. The United States Department of Agriculture checks meat quality, and the National Highway Traffic Safety Administration regulates cars. Oversight of drugs, cosmetics, medical devices and most food falls to the Food and Drug Administration.

    One Web site,, tracks recent actions taken by all those agencies. While steps that lead to a product recall can differ a bit from agency to agency, the FDA's plan, as outlined below, is typical: