Companies Use Fees to Counter Bargains From hotels to cell phone bills, companies attach a barrage of hidden, extra charges. One reason is the Internet. Online shopping permits consumers to comparison shop for bargains. So companies are countering low prices with hefty fees.
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Companies Use Fees to Counter Bargains

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Companies Use Fees to Counter Bargains

Companies Use Fees to Counter Bargains

Companies Use Fees to Counter Bargains

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  • <iframe src="https://www.npr.org/player/embed/18212223/18212185" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
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From hotels to cell phone bills, companies attach a barrage of hidden, extra charges. One reason is the Internet. Online shopping permits consumers to comparison shop for bargains. So companies are countering low prices with hefty fees. So if a $99 room is snagged at a nice hotel via Priceline.com, then the hotel tends to attach a "resort fee" for towels at the pool or removing something from the mini-bar – even it put back 60 seconds later.

Bob Sullivan, author of Gotcha Capitalism, talks with Steve Inskeep about deceptive fees and why U.S. businesses are so dependent on them.

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