Dell Settles Misleading Financing Complaints
STEVE INSKEEP, Host:
And let's go back now to the United States, where Dell has agreed to pay nearly $4 million. This $4 million is to settle claims by consumers. The accusation is that Dell misled consumers about financing and service offers. Here's NPR's Jim Zarroli.
JIM ZARROLI: Dell said yesterday that it was pleased by the prompt and reasonable settlement. A spokesman said the number of consumer complaints represented only a very small percentage of the tens of millions of consumer transactions that Dell was involved with. But the company did agree to provide customers with more information about financing, and to fulfill its warranty obligations. Consumers who believe they were misled by Dell are supposed to file claims with their respective states within 90 days. Jim Zarroli, NPR News, New York.
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