After Missteps, Does J.C. Penney Stand Another Chance? After losing many customers through an unsuccessful face-lift attempt by Ron Johnson, J.C. Penney will be led by former CEO Myron Ullman. One analyst says it must "embrace" its customers to recuperate, but others wonder if it can survive.
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After Missteps, Does J.C. Penney Stand Another Chance?

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After Missteps, Does J.C. Penney Stand Another Chance?

After Missteps, Does J.C. Penney Stand Another Chance?

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  • <iframe src="" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
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A year and a half ago, J.C. Penney's new CEO Ron Johnson began what was to be a transformation of the 110-year-old company. Yesterday, that transformation ended with Johnson's firing. J.C. Penney lost nearly a billion dollars last year as customer traffic dropped off. Now, it's hoping to staunch the bleeding by bringing back former CEO Myron Ullman. NPR's Yuki Noguchi reports on where this failed turnaround leaves the Penney brand.

YUKI NOGUCHI, BYLINE: The fanfare that originally accompanied Ron Johnson seemed well placed. He previously headed retail for Apple and before that, for Target, both of which had flourished. At Johnson's first big investor presentation last year, hired spokeswoman Ellen DeGeneres talked about giving Penney a breath of fresh air.


ELLEN DEGENERES: We're fine with growing old; we're not fine with growing stale.

NOGUCHI: Johnson unveiled ambitious plans, including an expensive makeover of the stores, as well as a new pricing scheme.

RON JOHNSON: We're going to learn that the best days aren't in the rearview mirror, they're right down the road.

NOGUCHI: Johnson touted his plan as de-cluttering, offering goods at low prices, but getting rid of coupons and complicated discounting regimes. Marshal Cohen, the chief retail analyst with The NPD Group, says consumers saw it very differently.

MARSHAL COHEN: When you've offered the consumer a discount and now take it away, the first thing the consumer is going to look for is the discount. And if you don't provide them with a discount, they're going to go somewhere else that does.

NOGUCHI: And they did, in droves. The stock price is half what it was when Johnson took office. Cohen says many of Johnson's ideas, like restructuring stores around specialty brands, might eventually work in department stores but Penney pushed too hard, too fast.

COHEN: To change the dynamic at retail is the right idea. It's just, it doesn't happen as quickly from the consumer level as a retail management necessarily would like.

NOGUCHI: Cohen says now JC Penney is going to have to get very aggressive on prices to win back disaffected customers, and do so by back-to-school season. Some analysts believe J.C. Penney's goose is already cooked. It's still losing money, it's lost many of its executives and it's stuck midway through a failing turnaround plan.

Plus, the retailer faces mounting competition from online retailers and other discount operations like Kohl's, T.J. Maxx and others that have capitalized on J.C. Penney's stumbles. Perhaps, they say, J.C. Penney is better off selling its assets. Alex Fuhrman, an analyst with Piper Jaffray, says he doesn't think so. He says J.C. Penney made a critical mistake by rolling out a sweeping pricing change before testing it on a small scale at some of its stores.

ALEX FUHRMAN: The richness of data that's available to some of these retailers is really incredible, and you know, for retailers to not take advantage of that, I think is something that you're not going to see as much of going forward.

NOGUCHI: But, he says, the retailer has enough cash and enough historic brand recognition that it can still stand alone.

FUHRMAN: They need to embrace who their customer really is and go after that.

NOGUCHI: The return of the previous CEO Ullman indicates Penney's board is less focused now on a dramatic revamp, and more interested in just getting it back to financial stability. Yuki Noguchi, NPR News, Washington.

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