STEVE INSKEEP, Host:
It's MORNING EDITION from NPR News. Good morning. I'm Steve Inskeep.
INSKEEP: Medication is the third most expensive item in our health care system. It's about 10 percent of what we spend overall on health care, and it was about half that much 30 years ago.
INSKEEP: television advertising.
ALIX SPIEGEL: Anne Nissan is a 17-year-old student who lives in Prescott, Arizona. David Couper is 49, a career counselor based in L.A. And then there's Samantha Saveri. She's 26, works in Baltimore, Maryland, a transportation planner. Three very different people in three very different places whose stories all begin the same way: with a couch and a television.
M: I remember sitting on the couch.
M: We were watching "Jeopardy."
M: On my sofa, probably a rerun of "House."
SPIEGEL: So there they are, in Arizona and California, in Maryland, enjoying a small moment away from school and work and life. And then out of the darkness, at a slightly increased volume, comes the message.
M: The commercial begins with a yellow and green landscape.
M: A little creature who sort of jumps up and down, kind of vaguely evil.
M: It looks like it was a party setting up on a rooftop, you know, a big city type of thing.
M: And the narrator started talking about symptoms that some people struggle with, including constipation, diarrhea.
M: PMS and the cramps and everything.
M: And then it says you can take this drug and everything will be fine.
SPIEGEL: You see, David had been struggling with this infection on his toe, Anne had terrible cramps and Samantha found herself rushing to the bathroom at odd times. Then suddenly, right in front of them, the answer.
M: It stuck in my mind.
M: That's exactly what I need.
M: I think it made me feel hopeful.
SPIEGEL: There was just one more thing that Anne and David and Samantha needed to do, one more hurdle between them and salvation. To solve their problem, they needed a prescription.
M: So then I went to my doctor.
M: And then we just went to my doctor.
M: So I made an appointment with my doctor, just basically said look, I really want to try this.
M: I brought up the name of the medication.
M: This wonder drug.
M: And do you think it would work for me? If so, you know, hit me up. Hit me up. Hit me up.
(SOUNDBITE OF LAUGHTER)
SPIEGEL: Now there are more medicines on the market today than there were in 1992, but researchers think that around 20 percent of that $180 billion increase has absolutely nothing to do with the number of medications available or the cost of that medication. What does it have to do with? Direct-to-consumer advertising.
M: Hey, my name is Joe Davis, and we're in Vermont - Wilder, Vermont. I used to be wild, and now I'm wilder.
SPIEGEL: Joe Davis is retired now, but in his speech and manner, it's easy to hear the breezy salesmanship that made him so successful. Davis, you see, was an adman.
M: I was trained - or I was toilet-trained, as we like to say - in packaged goods: General Foods, Procter and Gamble - this kind of thing.
SPIEGEL: Now as a mystery(ph), here, for context: until very recently, the 1980s and '90s, the kind of people who sold stuff like packaged goods were really different from the kind of people who sold stuff like prescription drugs. Drug ads were designed by people who worked at these small, technically minded medical advertising companies, companies that only targeted this small, technically minded audience. Drug ads, said Davis, were for doctors.
M: Nobody had ever thought that these drugs should be or could be or would be advertised to the consumer or the patient because they thought only doctors could understand the products. They're technical products.
SPIEGEL: Also, it might disrupt the doctor-patient relationship. See, at the time, the doctor-patient relationship was mostly a one-way street. Joe Davis tells this story about his own mother, a sophisticated woman who Davis found fumbling with a bottle of pills one day. Davis says he asked what she was taking.
M: Well, she said, I take a yellow pill, a green pill and a white pill. I said that's great. What are they for? Well, I - she said, I don't know. Why do take them? Well, the doctor told me to take them. So it was very passive from the patient's standpoint.
SPIEGEL: So doctors decided what to prescribe and drug companies, through medical advertisers, tried to influence doctors. But, says Davis, the system wasn't working out well for the drug companies.
M: The whole problem with this system is - the whole problem is that it's very slow.
SPIEGEL: Even though drug companies spent an enormous amount of time and money trying to change the prescribing behavior of doctors, that process often took years. And because of patents, the amount of time companies had to make money off their products was limited. And so Joe Davis, the man from packaged goods, contacted this guy name William Castagnoli, then-president of one of the larger medical advertising companies, and the two came up with a solution.
M: Why not talk to the patient and have the patient go in and ask the doctor for the drug and pull it through the system?
SPIEGEL: The problem was this was almost impossible to do. At the time, the early '80s, FDA regulations required that when drug ads included both the name of a drug and its purpose, side effect information must also be included. But side-effect information could take mountains of mouse print to catalog. Here's Castagnoli.
M: In the newspapers it would take up a whole page.
SPIEGEL: But, says Castagnoli, there was almost no way to make it work on television.
M: Because we couldn't scroll the whole disclosure information over the television screen - okay?
SPIEGEL: But then in 1986, while designing an ad for a new allergy medication called Seldane, Davis finally hit on a way around the regulations. After checking to make sure the FDA wouldn't object, here's what they did...
M: We didn't give the drug's name, Seldane. All we said was: Your doctor now has treatments that won't make you drowsy. See your doctor.
SPIEGEL: This was one of the very first national direct-to-consumer television ad campaigns and the results were nothing short of astounding. Davis says before the ads Seldane sold about $34 million a year, which was actually considered pretty good.
M: Our goal was maybe to get this drug up to $100 million in sales. But we went through $100 million and we said holy smokes. And then it went through $300 million and then it went through $500 million - 600 million. It was unbelievable. We were flabbergasted. And eventually it went to 800 million.
SPIEGEL: Julie Donohue is a professor of public health at the University of Pittsburgh and she says those ads clearly produce results.
INSKEEP: Something like a third of consumers who've seen a drug ad have talked to their doctor about it. About two-thirds of those have asked for a prescription. And the majority of people who ask for a prescription have that request honored.
SPIEGEL: Alix Spiegel, NPR News, Washington.
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