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This is WEEKEND EDITION from NPR News. I'm Audie Cornish. When FBI agents arrive at a crime scene, there's often someone else standing in the background - a representative from the FBI's Office for Victim Assistance, there to help people suffering in the aftermath of a disaster. The office is led by a woman who pioneered the art of helping crime victims. NPR's Carrie Johnson reports.
CARRIE JOHNSON, BYLINE: In a windowless conference room in the J. Edgar Hoover FBI Building, seven serious-looking people are sitting around a table.
UNIDENTIFIED MAN: What we're going to be talking about today is going to be our planning for a national training for the VARD team, which is the victim assistance rapid deployment team.
JOHNSON: They're talking about how to pick elite teams of victim specialists they can deploy when something really bad happens, what they call a mass casualty event - a bombing, a massacre, a terrorist attack. Here's Steven Porter, a neuropsychologist who used to work with special forces in the military.
DR. STEVEN PORTER: It's a very demanding process. These people who volunteered to be on this have to be able to leave in a moment's notice, almost; that they have to be on-call 24/7. They never know when they're going to get called.
JOHNSON: And they need to be able to help with basic needs, Porter says.
PORTER: Safety, food, shelter, clothing.
JOHNSON: In cases they know about in advance, such as raids on brothels where young women are trafficked, FBI social workers say they plan ahead: buying T-shirts, sweatpants and flip-flops for women inside who might need them. Kathryn Turman leads the victim-assistance office. She's become legendary in her field, and she puts the mission this way:
KATHRYN TURMAN: There are so many things that we can't do for them - we can't alleviate their loss - but we do try to provide for those practical needs, and a lot of that starts with information.
JOHNSON: Information, and a little something more. In the early days, not long after Turman started the unit at the FBI 10 years ago, she reached out to a woman whose husband had been killed in a bombing in Iraq.
TURMAN: 'Cause I had given her our condolences and I said, you know, I wanted to say how sorry we are, you know, about your husband's murder. And she said, you're the first person who's used that word. And that's what it was: It was a murder.
JOHNSON: Mai Fernandez directs the National Center for Victims of Crime, a nonprofit advocacy group. She says Turman, and the FBI office she leads, represent a pioneering philosophy.
MAI FERNANDEZ: Ultimately, the crime is against a person. And so if you're not addressing a victim's need, you're sort of not addressing what the criminal justice system should be doing.
JOHNSON: Part of what Turman does to address those needs is hire people from lots of different work backgrounds. Not only social workers and military psychologists - people like Kyle Scherrer, too.
KYLE SCHERRER: I was a deputy coroner out in California for about four years, doing traumatic death investigations and scene investigations.
JOHNSON: These days, Scherrer focuses on terrorism cases where Americans are killed overseas. He helps coordinate autopsies, and makes sure remains are brought back to loved ones in the here. And because of advances in technology, he and other victim specialists can work with families to figure out if any cherished belongings may have survived the incident - and which of them can be cleaned and sent back home.
JOHNSON: The FBI victim specialists are able to span out anytime there is a federal crime, or in special situations such as the Virginia Tech massacre, where local authorities have asked for help. Turman says she stared out wanting to help children for, it turns out, a very personal reason.
TURMAN: When I was growing up, I had two good friends in junior high, very good friends. The three of us were like - sort of the Three Musketeers.
JOHNSON: Then one weekend, when they had planned a slumber party, one of the girls didn't show up. Her behavior started changing, and she broke away from the group. Turman later found out the girl had been sexually abused by her father that weekend. The girl ran away to New Orleans, and Turman lost touch.
TURMAN: I got a card, a birthday card from her. Our birthdays were two days apart. And I got a 16th birthday card from her. And then I found out about six months later that she had killed herself. And she had killed herself on her 16th birthday. She sent me a card for mine.
JOHNSON: Sometimes, Turman says, people don't understand their path until they look back. And she says it's the same thing in her work with victims of crime at the FBI: Some lives are destroyed, but some people are determined to make something good come out of tragedy. Carrie Johnson, NPR News, Washington.
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