Why Are TV Remotes So Terrible? : All Tech Considered While the quality of TVs and technology seems to be at an all-time high, the devices we use to access the living room screen are as confusing as ever. But tablets and apps offer hope of simplifying the process of finding shows to watch — and even interacting with other viewers.

Why Are TV Remotes So Terrible?

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Call it the babysitter's dilemma. You want to watch TV but you can't figure out how to work someone else's remote. NPR's Neda Ulaby wondered why television remotes are so clumsy and not very unintuitive, right when technology and TV shows are so good.

NEDA ULABY, BYLINE: There's a simple reason why our television remotes are not cutting it. They were designed to handle only six or seven channels.


ULABY: Casey Johnston writes about technology and she has a degree in physics from Columbia University. But even for her, using a TV remote is...

CASEY JOHNSTON: Exhausting. It's unbearable to me.

ULABY: Right now she's holding a remote covered with buttons. Some of the labels are so cryptic she has no idea what they do.

JOHNSTON: Sub dot code, comp slash mix. I couldn't even tell you what one of those things do, but to then assign them to the same button is - just doesn't make any sense.

ULABY: And it makes even less if you happen to be three years old and don't know how to read.



ULABY: Twenty five years ago, a toddler like John Peruli-Almond would have needed only to turn a knob. Now he needs his dads to help him watch TV.



NICK PERULI: That's your favorite?


ULABY: The average American watches over five hours of TV every day. So you'd think some smart person would figure out how make it easier to navigate. One of John's dads, Nick Peruli, wishes the remote could somehow tell when his son picks it up.

PERULI: So it would avoid going to channels that he can't watch.

ULABY: Like AMC when it's airing "The Walking Dead." How great if it went instead straight to channels for kids?

PERULI: The Hub and Boomerang, Sprout...



ULABY: The remote is a problem. But so is the grid. That's the unwieldy list of shows and the tiresome ways to navigate them, says tech entertainer Jeremy Toeman.

JEREMY TOEMAN: In this era of 500 or more channels, plus DVRs, plus video on demand, plus Netflix and everything else, navigating that grid guide - which takes like 15 seconds every screen you're trying to load - is just a pain.

ULABY: Toeman's company designed an app called Next Guide. It helps turn a tablet, like an iPad, into something better than a remote control. It mostly brings up the shows you watch and filters out stuff you don't like. It includes Netflix. You can record some shows remotely.

Tablets are the future of the grid and the remote, says technology analyst Alan Wolk.

ALAN WOLK: And then that will finally give you a keyboard. So that if you're searching for a show you can type it in, instead of doing that awkward thing where you have to sort of use the remote to go from letter to letter.

ULABY: Wolk says cable companies will actually save money by sending out tablets, because they'll be better than those old fashioned remotes and set top boxes.

WOLK: A) They're hard to upgrade and B) they actually require somebody physically coming to your house, taking it away and putting in a new one. So it's a really expensive thing to upgrade. Whereas with a tablet, you know, they can send it to you in the mail and they can upgrade the apps over the Internet.

ULABY: The Internet lets you do so much more with a tablet when you watch TV than a remote control.

WOLK: If you're watching an NFL game, they'll automatically send you the stats and the players and thing like that.

ULABY: Or if you're watching a drama, you can connect with other fans in real time on social media.

All this sounds great to network executives like Jesse Rednis. He's senior vice president of digital for USA Network

JESSE REDNIS: Right now there really isn't a way in which we can use the grid to help market new people into our programming.

ULABY: Tablets will open up new possibilities for cable channels and companies.

REDNIS: How do we gather as much info as we can about certain people? You know, target demographics. And then how do we start creating content that would basically interest them in what our show is about?

ULABY: So while you and I are watching TV, in the very near future our remotes will be watching us.

Neda Ulaby, NPR News.

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