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Tens of millions of people may have had information stolen, including their names, Social Security numbers and birth dates, when the health insurer Anthem was hacked. With that information, cyber criminals could do a lot of damage, as NPR's Brian Naylor reports.
BRIAN NAYLOR, BYLINE: Having your identity stolen is a frustrating, panic inducing prospect. Just ask Brandy Freeman, an adult care provider in Jacksonville, Fla. She found out one day when she got a phone call from her boss.
BRANDY FREEMAN: He was kind of shocked and he was like have you filed for unemployment from the unemployment office? And I was like, you know, no. What are you talking about? And he's like, well, you have a big problem because a Florida unemployment office contacted me wondering why you're employed and filing for unemployment.
NAYLOR: It turns out someone obtained her Social Security number and address - she still doesn't know how - and tried to use them to file a fraudulent claim. Or talk to Linda Stevenson, who owns a dental lab also in Florida. Someone used her name and Social Security number to try to get an income tax refund. Stevenson doesn't know how her information was obtained either.
LINDA STEVENSON: Absolutely no idea. I mean, you're asked for your Social Security number under many circumstances - every time you to the doctor or anything else. Everybody asks you for your Social Security number, so I guess it could be just about anywhere.
NAYLOR: The Anthem breach is just the latest in a series of incidents in which big corporations have been hacked. Retailers, like Target and Home Depot, even entertainment companies, like Sony, have reported thefts. For people who have had their information stolen, there are all kinds of worries. Julie Fergerson is chairman of the Identity Theft Resource Center.
JULIE FERGERSON: Undocumented workers might use the Social Security number for jobs, which makes your taxes a little bit more complex and difficult. We've seen thieves use this information for medical, to get treatment. We've seen criminals actually use stolen Social Security numbers to impersonate somebody so that it doesn't go against them.
NAYLOR: The Anthem breach did not appear to expose the medical records of policyholders, according to the company. But the other information that was stolen is plenty useful for the bad guys. Robert Ellis Smith is publisher of Privacy Journal.
ROBERT ELLIS SMITH: This information is very, very helpful. It would show not only the Social Security number of an innocent person, but the fact that you have Anthem coverage. So I would think that the biggest danger is that the malefactors will use this to get medical care in the name of somebody else.
NAYLOR: Another worry - Smith says criminals could use the information over the phone to convince banks or stores to open new accounts or to make purchases. Anthem is offering its policyholders free access to a credit monitoring service. If you're really worried, you can take the step of putting a freeze on your credit record to prevent anyone from opening a new account. Another recommendation - avoid giving out your Social Security number at all if possible. Getting a new Social Security number requires a lot of paperwork, including evidence of problems caused by misuse. Even then, Julie Fergerson, of the Identity Theft Resource Center, says a new number is not always helpful.
FERGERSON: The credit bureaus and banks are able to link the new number very quickly to the old number. And so all of that old bad information quickly is inherited in the new Social Security number, so even when you go through the painful effort of doing it, it really doesn't help the victim of identity theft.
NAYLOR: Fergerson says the best advice for people who feel their information may have been stolen is to be vigilant. Brian Naylor, NPR News, Washington.
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