Call A 1-800 Number And Wait: Migrant Parents Search For Their Children The government is telling parents looking for their children to dial a 1-800 number. One legal coordinator says in her experience, parents aren't getting information for four or five days.

Call A 1-800 Number And Wait: Migrant Parents Search For Their Children

  • Download
  • <iframe src="" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript


The U.S. says it has reunited more than 500 migrant children that the government separated from their parents. That means there are about 2,000 children to go. Officials say they have a plan, though parents and their advocates tell a different story. Mallory Falk reports from El Paso, Texas.


MALLORY FALK, BYLINE: That rumbling sound is a Department of Homeland Security bus. It's pulled up outside Annunciation House, a shelter for migrants and refugees in El Paso. Parents file off the bus and walk into the shelter. Some wear their pant legs rolled up. You can see GPS ankle monitors. The parents, about 30 in total, aren't ready to talk yet. At least, not to the media. Many were released from the county jail after criminal charges against them for illegal entry were withdrawn. They're ready to reunite with their children, but it's not really clear how that's going to happen.

RUBEN GARCIA: I asked if these parents were going to be provided with any specific information on how they go about recuperating their children, and I was told that the only thing that they're going to be provided is the 1-800 number.

FALK: Ruben Garcia is executive director of Annunciation House. Right now the government is telling parents in search of their children to dial an 800 number. But Taylor Levy, the legal coordinator at the shelter, says in her experience, parents don't get information right away.

TAYLOR LEVY: They take information from you, and they say you can call back when we have more information. It's going to take four to five days, is what we're hearing right now.

FALK: The government says it now has a process for reunifying families and that it's reunited more than 500 children with their parents. But those were children in Customs and Border Patrol custody. They hadn't yet been sent to faraway shelters. And that still leaves hundreds of parents with little information about their children. Again, here's Taylor Levy.

LEVY: When you get arrested, for example, by Border Patrol, they give you a receipt with everything they took from you. It'll say your rosary, your ID, your $2.50, everything, listed on it. And you sign it, and there's copies and there's receipts. And the parents are given nothing like that for their children when their children are taken from them. But at this point, we don't have any great news about this process being better now.


UNIDENTIFIED GROUP: (Chanting) People united. We'll never be divided.

FALK: That's part of why protests continue along the border, including about 30 miles outside El Paso in Tornillo, Texas, where hundreds of migrant children are housed in a temporary facility. Julian Castro, the former secretary of Housing and Urban Development, spoke at a rally on Sunday.

JULIAN CASTRO: We need to verify that these children are being reunited with their parents. Keep raising your voice. Keep pushing. Keep putting pressure on this administration until we see that every single young child that is crying out for their mother or father is reunited with them.

FALK: The government says it knows where all of those children are housed but hasn't provided a timeline for reunification. For NPR News, I'm Mallory Falk in El Paso.

Copyright © 2018 NPR. All rights reserved. Visit our website terms of use and permissions pages at for further information.

NPR transcripts are created on a rush deadline by Verb8tm, Inc., an NPR contractor, and produced using a proprietary transcription process developed with NPR. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.