Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music A Massachusetts doctor last year pleaded with CVS to change its on-hold music. A spokeswoman for the pharmacy chain says the company is in the process of updating its voice-response phone system.

Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

  • Download
  • <iframe src="" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript


Good morning. I'm David Greene. And sorry, I just need to put you on hold for a sec.


GREENE: So that is actually what you hear if you call a CVS pharmacy and you're put on hold. Dr. Steven Schlozman hates it. The Massachusetts psychiatrist wrote last year, begging CVS to change it. He said their music haunted him in his sleep. Well, WBUR in Boston reports that CVS is updating its music, not necessarily in response to Schlozman, but doc, you're still my hero. It's MORNING EDITION.

Copyright © 2019 NPR. All rights reserved. Visit our website terms of use and permissions pages at for further information.

NPR transcripts are created on a rush deadline by an NPR contractor. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.